After-Sales Services
Comprehensive professional automotive support at your service
Oriental Swan Motor Group is always dedicated to providing the professional and reliable after-sales support for your vehicle. Understanding how valuable every car is to its owner, we have assembled an experienced technical team equipped with advanced diagnostic tools to keep your vehicle operating in optimal condition.
Our services cover the full lifecycle of vehicle usage, ranging from routine maintenance inspections to emergency break repairs. We constantly use high-quality genuine OEM spare parts, alongside transparent quotations and comprehensive customer consultations, allowing you to drive with confidence and enjoy a worry-free driving experience.
After-Sales Service Items
Providing Comprehensive Professional Automotive Support
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Manufacturer Warranty Service
We handle all manufacturer warranty claims on your behalf, ensuring your vehicle parts are covered under official manufacturer protection.
Regular Maintenance & Repair
Our experienced technician team provides maintenance and repair services to keep your vehicle operating in excellent condition at all times.
Emergency Roadside Assistance
Our support team is on standby 24/7, anywhere anytime, to deliver prompt and efficient roadside assistance.
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The Safety Recall Service
We offer comprehensive safety recall support, assisting customers with verifying recall information and arranging manufacturer-approved inspections and replacements.
Manufacturer Warranty
Oriental Swan Motor Group manages all manufacturer warranty procedures on your behalf. We are committed to providing comprehensive manufacturer service support to every customer, ensuring your vehicle receives meticulous care throughout the warranty period. All spare parts and labour comply with original manufacturer specifications for a worry-free driving experience.
Owner’s Responsibilities
To ensure the warranty services remain valid, vehicle owners must carry out regular maintenance inspections in accordance with the manufacturer’s guidelines and retain all relevant records. Proper use and maintenance are essential to sustain excellent vehicle performance. Any unauthorised modifications may affect your warranty entitlements.
Regular Maintenance & Repairs
Oriental Swan Motor Group tailor-makes professional regular maintenance plans for your vehicle to sustain optimal component performance and safeguard every journey you take.
Electric Vehicles
Our expert team will conduct a comprehensive diagnosis of the electric vehicle system, gearbox, and electronic systems according to factory standards. Book regular maintenance to ensure peace of mind on every trip.
Inspection Items
Traction Battery & High-Voltage System
Low-Voltage Electrical System
Steering System
Braking System
Drivetrain System
Emergency Support Services
Oriental Swan Motor Group understands the urgency of unexpected situations. Our professional team provides 24/7 all-weather emergency support services. Whenever you need assistance, we will provide reliable roadside assistance at the earliest opportunity, giving you extra peace of mind on every drive.
24-hour support is subject to location and prevailing traffic conditions. Additional charges may apply for certain services. For details, please contact our hotline or refer to our aftersales terms and conditions.
Recall Enquiry & Arrangements
We are committed to assisting vehicle owners in handling all safety recall notices smoothly. Our professional team proactively liaises with manufacturers to obtain the latest recall information and provides comprehensive inspection and repair solutions for affected vehicles.
Our technical experts can quickly verify details and arrange a convenient inspection schedule for you, ensuring your beloved car complies with the safety standards.
